Refund policy

What is the Money refund policy of Deccan Mountain Club?

We will refund the money back to the original account once the rented items are returned and accounted for at our location.

How is the Refund amount calculated?

It is calculated based on the below logic.

Refund Amount = Security deposit -(minus) Usage Charges +(plus) One-way return charges as applicable on using INDIA POST SPEED POST SERVICE.

How are Refunds processed and credited on Deccan Mountain Club?

Refunds are credited back to the same source of initial fund transfer using PAYUMONEY portal.

We use PayUMoney for all transactions. All Payments done via PayUMoney have 3 security Checkpoints. This helps in safeguarding your valuable money.

What is the Cancellation policy followed by Deccan Mountain Club?

If Security Deposit is already paid:
95% of the Amount will be refunded if informed 14 days before 'Requested Delivery Date'(excluding this date).
90% of the Amount will be refunded if informed within 14 days of 'Requested Delivery Date'.

Is the Security amount fully refundable in the event of cancellation?

95% of the Amount will be refunded if informed 14 days before 'Requested Delivery Date'(excluding this date).

90% of the Amount will be refunded if informed within 14 days of 'Requested Delivery Date'.

Note: If you intend to cancel the order but the items are already delivered at your location, kindly refrain from opening the packing box and resent it back at the earliest to get the 90% refund plus the return courier charges as applicable while using INDIA POST SPEED POST service.

What is the address to return the Rented Items?

All items rented from Deccan Mountain Club must be compulsorily returned. The Address to return back the items is given below:

Deccan Mountain Club
Hinduja Tower
Virupakshapura
Vidyaranayapura post
Kodigehalli
Bangalore - 560097

Phone: 8431139674

Any change in the Scheduled Return courier Dispatch date due to unavoidable reasons is acceptable but should be informed at the earliest to Deccan Mountain Club.

Kindly send email to feedback@deccanmountainclub.com for any such emergencies.

For more FAQs on Return policy, lost items and other related points visit the FAQ section at : 

https://www.deccanmountainclub.com/pages/faq-on-trekking-gear-on-rent-2